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Company Policies and Legal Considerations

 

Company Policies

Privacy Policy

Don't worry, we hate SPAM and junk mail just as much as you do! Aero-RC is committed to maintaining strict confidentiality of the personal information supplied by our customers. Currently Aero-RC only collects information necessary to complete sales transactions. This information includes, but may not be limited to the following:

  • Name
  • Billing Information
  • Shipping Information
  • Contact Information

Aero-RC will never share any personal or account information with third parties, except as is required by law or as is necessary to directly fulfill an order. Should it become necessary to provide personal or account information to a third party, Aero-RC will secure your express consent to do so in accordance with applicable laws.

Should you wish to verify or change your personal or account information, please contact our sales department at (562) 598-2599 or by email at sales@aero-rc.com

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Shipping Policies

Product availablitiy based on stock. Some components may be made to order. Please allow 4-6 weeks delivery for all merchandise.

Aero-RC is dedicated to providing you the best service possible as it pertains to shipping your product to you. Our shipping and handling fees are based directly on shipping charges from our carriers with a small amount to cover the cost of packaging materials.

For your security, it is best to have someone available to sign for your order during the hours of 9-5, Monday-Friday. If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. Please note that the delivery lead times are estimates and may vary based on carrier shipping practices and geographic coverage areas. After submitting your order you will receive an e-mail confirmation detailing your delivery dates and expected shipments.

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Returns

Our Goal: 100% customer satisfaction. If for any reason you are unhappy with a product purchased from Aero-RC, you may return it within 14 days by calling (562) 598-2599 or emailing us at support@aero-rc.com. The product must be returned to Aero-RC with its complete and original packaging (original UPC code, packaging materials, instructions, manuals, printed email correspondence, etc.) and return packaging must reference an Aero-RC issued Return Merchandise Authorization number. You may request a refund, a product exchange, or a credit equal to your original purchase price.

All shipping costs for returns to Aero-RC must be paid by the customer and may be reimbursed at the discretion of Aero-RC. All COD and Freight Collect shipments from customers will be refused.

14-Day Return and Exchange Policy:

· Due to the unpredictable nature of R/C vehicles, products may only be returned or exchanged within 14 days.
· A 15% restocking charge will be applied to any non-defective, open packages or special/custom order items that are returned or exchanged. Shipping charges will be refunded at the discretion of Aero-RC.

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Terms and Conditions

Website Terms of Use

NYP

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Disclaimers and Copyright

The site is owned and operated by Aero Industrial Mfg., Inc. The material included herein, including site design, text, graphics, and the selection and arrangement thereof are copyrighted © by Aero Industrial Mfg., Inc. ALL RIGHTS RESERVED.

No material from Aero-RC.com may be copied, reproduced, republished, posted, transmitted, or distributed in any way. You may print in hard copy portions of this web site with the sole intent of placing an order with Aero-RC.com, applying for credit, material for any other reason, on any other Web site, or the modification, distribution, or republication of this material without prior written permission from Aero industrial Mfg., Inc. is strictly prohibited.

Trademarks
Aero-RC.com and all page headers, graphics, and icons are service marks and trademarks of Aero Industrial Mfg., Inc. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.

Disclaimer Of Warranty
Aero-RC.com and the materials herein are provided on an "as is" basis and Aero Industrial Mfg., Inc. makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability, or non-infringement except as specifically delineated in specific product warranties. Aero-RC is not responsible for printing or typographical errors. Price and availability is subject to change without notice.

Disclaimer Of Liability
In no event shall Aero-RC, Inc. be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, all arising out of or in connection with the use, copying, or display of the contents of this site.

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